Refund Policy for NextLevel
NextLevel is committed to delivering a high-quality program designed to provide exceptional value and drive transformative results. Our goal is to ensure that participants have a positive and enriching experience. While we believe in the effectiveness of our program, we understand that unique situations may arise. Therefore, we have established the following refund policy:
1. Non-Refundable Program:
– NextLevel is a meticulously crafted program, and as such, it is non-refundable. We have confidence in the value and impact of our program, and we stand behind the content we provide.
2. Exceptional Circumstances:
– We recognize that exceptional circumstances may occur. If you find any aspect of NextLevel not meeting your expectations or if unique circumstances arise, please contact us at support@airwrk.com.
3. Individual Refund Review:
– Refund inquiries will be reviewed on an individual basis to address concerns fairly and support your learning journey. We are committed to understanding your situation and finding a resolution that aligns with both parties’ interests.
4. Contact Information:
– To initiate a refund inquiry, please contact our support team at support@airwrk.com. Provide detailed information about your concerns and the reasons for your refund request.
5. Refund Process:
– Refund requests will be processed on a case-by-case basis.
– If a refund is approved, it will be processed within 7-14 working days.
– Refunds will be made through the original payment method or as otherwise agreed upon between the parties.
6. Program Lock and Unenrollment:
– If a refund request is accepted, the participant will be unenrolled from the program, and access to program materials will be temporarily locked.
– Should you choose to repurchase the program, you will need to start from the beginning.
7. Communication and Confirmation:
– Upon receipt of a refund request, a confirmation email or SMS will be sent to your registered email or phone number.
– If you have not received a confirmation within 3 working days, please contact our support team.
8. Policy Changes:
– NextLevel reserves the right to update and modify this refund policy as needed. Any changes will be communicated to participants in a timely manner.
We appreciate your understanding and cooperation. If you have any questions or concerns, please do not hesitate to reach out to our support team at support@airwrk.com. We are here to assist you on your learning journey with NextLevel.
